Q: How do I learn more about Durham Region and its communities?
A: Please visit DurhamTourism.ca for information about Durham Region and its communities.
Q: Is there a retail location I can visit?
A: Thank you for your interest. Shop Durham Tourism currently sells products online only, and ships orders via courier. In the future, we may expand into retail locations through pop-ups and partnerships with local businesses. Visit Shop Durham Tourism often for the latest updates.
Q: Can I pick up my order and save on shipping?
A: Shop Durham Tourism currently sells products online only, and ships orders via courier. In the future, we may expand into retail locations through pop-ups and partnerships with local businesses. Visit Shop Durham Tourism often for the latest updates.
Q: Do you ship to my location?
A: We currently ship to Canada only. Please see the live shipping rates at checkout.
Q: What carriers do you use?
A: We use Canada Post to ship Shop Durham Tourism orders. Please see the live shipping rates at checkout.
Q: When will my order arrive?
A: Typically orders will be shipped the next day and the shipping rates at check out provide an estimate based on your address. You will receive a shipping confirmation when your package goes out. During peak periods like the holidays there may be delays in delivery.
Q: How can I pay for my order?
A: Shop Durham Tourism offers PayPal and Credit Card (Visa, Mastercard, Amex) payment options.
Q: How will payments appear on my Payee statement?
A: Payments do not appear as Shop Durham Tourism. They appear as being made to SVS Marketing or StincorVanSmith Marketing or the like.
Q: How do I return or exchange my product?
A: You may return products in unused condition for full refund within 30 days of the purchase date. The customer may be responsible for return shipping charges. Please contact us and provide your order number and return request details.
Q: I did not receive my order notification.
A: Order notifications are sent automatically by the system when you place an order. Typically, this takes no longer than 10 minutes. If for some reason you did not receive your notification, we recommend you check your spam folder first and then contact us.
Q: What currency are the prices listed in?
A: All prices are listed in Canadian dollars.
Q: How do I use promotional discount codes?
A: If you have a discount code, you can apply it to your order at the checkout screen by entering in the correct code in the respective text box.
*Please note that only one promotion code/discount code can be used per order and restrictions may apply during sale events.
Q: How can I contact customer service?
A: Customer service can be contacted online at our Contact Us page. Our customer support team is available Monday to Friday between the hours of 9 a.m. and 5 p.m. EST.
Q: How do I change my order?
A: To make changes to your order please Contact Us. Please be sure to include your order reference number and the changes you would like to make. In some cases, changes might require the cancellation of the original order and a new order placed.
Q: How does Shop Durham Tourism protect my personal information?
A: We know how important your personal information is to you. Shop Durham Tourism is committed to keeping your information confidential. We value and respect your privacy, and we are committed to protecting your personal information by keeping it confidential and secure. Shop Durham Tourism’s collection, use and retention of your personal information is governed by the terms of the Freedom of Information and Protection of Privacy Act, R.S.O. 1990, and other relevant legislation.